power to use logic and purpose to establish the strengths and weaknesses of alternative answers
talk to latest and current consumers applying Web and distinct computer software to give details and remedy queries about present-day promotions and features.
Assemble all necessary info while engaged on shopper’s rationale to Get in touch with and generate cases based upon each and every interaction and follow-up with buyers or other departments right up until difficulty is totally resolved and circumstance is closed.
Regardless that more info Assistant Trainers have to have the ability to lead courses on their own, the majority of their time invested out with the classroom is collaborating with Some others and sharing what operates!
the chance to multi-process answering several chats/calls and navigating easily amongst equally mediums.
About us Etech delivers next-generation BPO methods. a worldwide minority-owned organization, Etech has designed and trademarked how to show your facts into strategic insights. Leveraging the strength of synthetic furthermore human intelligence Etech improves schooling and coaching to center on important behaviors generating enhanced customer ordeals and shareholder worth. Etech launched in 2003 with only 400 workforce and a single contact Middle in Nacogdoches, Texas.
The ability to Believe with your toes in a quick-paced setting where messages more than chat and e mail come fast and furious
exploration and review market place tendencies to find new company alternatives within the BPO, get in touch with center, and IT support sectors.
realizing every one of the ins and outs of our products and solutions/companies, right down to the last element, means you’ll be capable of present your shoppers with quite possibly the most in depth and effective methods feasible.
Proactively develop action strategies or offer recommendations to This system on helpful methods to realize routine adherence.
the character of Etech’s company, which is about people speaking with people, makes certain the continuing advancement of the portable “competencies for all times”. Etech cares regarding your vocation progress simply because we know that our staff are our most precious asset.
consider obligation and initiative to build core skills and competencies by remaining linked to each individual side of private enhancement.
An Assistant coach ought to be capable of choose demand and successfully pilot a class, but need to have the ability to confess faults and do the job effectively with different folks and personalities.
Coordinates with Director of Operations to interface with consumer and handle account administration challenges.